Return and Refund Policy

All True Me products are produced specifically for each order. Please review the product description and size guide carefully before purchasing.

Change-of-mind returns and exchanges

We do not accept returns, refunds or exchanges for:

• Change of mind

• Ordering the wrong size

• Preference regarding fit or style

• Incorrect or incomplete delivery information entered at checkout

• Small, non-material color differences caused by screen settings or normal fabric and production variation

This does not affect your rights if your item arrives damaged, defective, incorrect or materially different from its description.

Damaged, defective or incorrect items

If your item arrives damaged, defective, incorrect or materially different from what you ordered, contact us within 30 days of receiving it.

Email info@truemecolors.com and include:

• Your True Me order number

• A brief description of the issue

• Clear photographs showing the complete item and the problem

• A photograph of the packaging and shipping label if the parcel was damaged during delivery

We will review your claim and contact you with the next steps.

Please do not send the item to the return address shown on the parcel. Do not return an item unless True Me has provided written return instructions. Unauthorized returns may not be accepted.

If the issue is confirmed, we will arrange a replacement at no additional cost. If a replacement is unavailable, or a refund is required by applicable law, we will refund the affected item and any applicable shipping charges.

Order changes and cancellations

Orders may enter production shortly after they are placed. Contact info@truemecolors.com immediately if you need to request a change or cancellation.

A full cancellation and refund may be available only if the garment has not been sourced and production has not begun. Once the garment has been sourced or production has started, we cannot guarantee changes or accept a cancellation.

Submitting a cancellation request does not mean the order has been canceled. We will confirm by email whether the request was successful.

If we cannot fulfil an item because it is unavailable, we will contact you and provide an appropriate alternative or refund the unavailable item.

Incorrect addresses and returned parcels

Customers are responsible for providing a complete and accurate delivery address.

Orders that cannot be delivered because of an incorrect or incomplete address are not eligible for a refund. If the parcel is returned to the sender, we may be able to arrange redelivery after the additional shipping cost has been paid.

Refunds

Approved refunds will be returned to the original payment method. We will notify you when the refund has been issued. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are not refundable unless the order was damaged, defective, incorrect or materially misdescribed, or a refund is otherwise required by law.

Consumer rights

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Contact us

For questions about returns, replacements or refunds, contact:

True Me
Email: info@truemecolors.com