Shipping Policy

Where we ship

True Me currently ships to eligible addresses within the United States only. We do not currently offer international shipping.

If your address cannot be accepted during checkout, we are unable to ship to that location at this time.

Shipping charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

We currently offer standard shipping only. Express and guaranteed-date delivery are not available.

Production and delivery times

Each True Me product is produced specifically for your order.

Production typically takes approximately 5–7 business days. After your order has been dispatched, standard delivery within the United States typically takes an additional 2–7 business days.

Most orders are therefore expected to arrive within approximately 7–14 business days after the order is placed.

These timeframes are estimates and are not guaranteed delivery dates. Production or delivery may take longer because of product availability, production checks, high order volumes, severe weather, carrier delays or other circumstances outside our reasonable control.

Business days do not include weekends or public holidays.

If we become unable to dispatch your order within the expected timeframe, we will contact you with a revised estimate and, where applicable, the option to cancel the delayed order for a refund.

Tracking your order

When your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please ensure your email address is correct and check your spam or junk folder if you do not receive the shipping notification.

Tracking may take some time to update after the shipping label has been created.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, including the correct apartment or unit number and ZIP code.

If you notice an address error, contact info@truemecolors.com immediately. We will try to update the address, but changes cannot be guaranteed once production or shipping has begun.

True Me is not responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided at checkout.

Undeliverable and returned parcels

If a parcel is returned because the address was incorrect or incomplete, delivery was refused or the parcel was not collected, we may arrange redelivery after:

• The correct address has been confirmed

• The parcel has been returned to the sender

• The additional shipping charge has been paid

Original shipping charges are not refundable in these circumstances.

If the parcel was returned because of an error by True Me or the shipping carrier, we will arrange an appropriate remedy at no additional cost.

Delayed or lost parcels

Shipping delays can occur after an order has been dispatched. If your tracking has not updated or your parcel appears significantly delayed, contact info@truemecolors.com with your order number.

We will review the tracking information and, when necessary, contact the shipping carrier.

If the carrier confirms that the parcel has been lost in transit, we will arrange a replacement at no additional cost or provide another appropriate remedy.

If tracking shows that the parcel was delivered, out for delivery or subject to an attempted delivery, it is not automatically considered lost. Please:

• Check the delivery location and surrounding area

• Ask other household members or neighbors

• Check with your building manager, mailroom or reception

• Contact the shipping carrier using the tracking number

If you still cannot locate the parcel, contact us and we will assist with the carrier inquiry.

Damaged parcels or incorrect items

If your order arrives damaged, defective or incorrect, contact info@truemecolors.com within 30 days of receiving it.

Include your order number, a description of the issue and clear photographs of the item, packaging and shipping label.

Please do not return the item unless True Me provides written return instructions. For complete details, please review our Return and Refund Policy.

Contact us

For questions about shipping or delivery, contact:

True Me
Website: truemecolors.com
Email: info@truemecolors.com