Terms of Service

Overview

This website is operated by True Me. Throughout the website, the terms “we,” “us” and “our” refer to True Me.

These Terms of Service apply when you visit truemecolors.com, use our website or purchase a product from us. By accessing the website or placing an order, you agree to these Terms of Service and our other published policies.

If you do not agree to these terms, please do not use the website or place an order.

Eligibility

By using this website, you confirm that you are legally able to enter into a binding agreement in the place where you live. If you allow a minor to use this website, you are responsible for their activity.

Products and product information

We make reasonable efforts to describe and display our products accurately, including their colors, materials, measurements and fit.

However, colors may appear differently depending on screen settings, lighting conditions, fabric characteristics and normal production variations. Product photographs and mockups are provided to help represent the product but may not show every detail exactly.

These reasonable variations are not considered defects. Products that are materially different from their description are covered by our Return and Refund Policy.

We may update product descriptions, availability or pricing when necessary.

Color quiz and recommendations

Our color quiz and seasonal product recommendations are intended to provide general personal style guidance.

Quiz results are based on the information and answers you provide. Seasonal color analysis can be subjective, and we cannot guarantee that every recommendation will suit every individual or appear the same under all lighting conditions.

Quiz results do not constitute a professional, in-person color analysis or other professional advice.

Prices, payment and taxes

All prices are displayed in US dollars unless otherwise stated.

Shipping charges and applicable taxes will be shown at checkout before you complete your purchase.

You agree to provide current, complete and accurate billing and payment information. By submitting payment details, you confirm that you are authorized to use the selected payment method.

We may correct pricing, product information or checkout errors. If an error affects an order you have already placed, we will contact you before proceeding or cancel the affected item and issue a refund.

Orders and acceptance

Submitting an order does not guarantee that it has been accepted. An automated order confirmation acknowledges that we received your order.

We may refuse or cancel an order when reasonably necessary, including because of:

• Product or material unavailability

• A pricing or product information error

• An unsuccessful or reversed payment

• Suspected fraud or unauthorized activity

• An incorrect or incomplete delivery address

• Legal, regulatory or fulfillment restrictions

• Unusually large or repeated orders that appear intended for unauthorized resale

If we cancel an order after payment has been collected, we will refund the canceled item or order to the original payment method.

Product availability and substitutions

Product availability may change after an order is placed.

If the exact garment, color or size ordered becomes unavailable, we may contact you to offer an alternative or a refund. We will not knowingly substitute a materially different garment, color or size without your agreement.

Production may begin shortly after an order is placed. Requests to change or cancel an order are governed by our Return and Refund Policy and cannot be guaranteed once production has started.

Shipping and delivery

We currently accept orders for delivery to eligible addresses within the United States.

Production and delivery timeframes are estimates, not guaranteed delivery dates. Delays may occur because of carrier disruptions, severe weather, supply issues, peak periods, customs requirements or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

Please review our Shipping Policy for current processing, delivery and tracking information.

Returns, replacements and refunds

Returns, replacements, cancellations and refunds are governed by our Return and Refund Policy.

Because products are produced specifically for each order, we do not accept general change-of-mind or wrong-size returns. This does not affect any rights that cannot legally be excluded, including rights relating to damaged, defective, incorrect or materially misdescribed products.

Website accounts and submitted information

If you create an account, you are responsible for keeping your login details secure and for activity conducted through your account.

You agree to provide accurate information and promptly update it when necessary. Contact us immediately if you believe your account or payment information has been used without authorization.

Acceptable use

You must not use this website:

• For any unlawful, fraudulent or harmful purpose

• To infringe our rights or the rights of another person

• To upload or transmit malicious code, viruses or harmful material

• To collect another person’s information without permission

• To interfere with the website’s operation or security

• To impersonate another person or provide misleading information

• To copy, scrape or commercially exploit website content without authorization

• To attempt to bypass security or access restricted systems

We may restrict or terminate access to the website if these terms are violated.

Intellectual property

The True Me name, logos, website design, quiz content, text, graphics, photographs and other materials are owned by or licensed to True Me and are protected by applicable intellectual property laws.

You may use the website for personal shopping purposes. You may not reproduce, modify, distribute, sell, publish or commercially use our content without prior written permission.

Third-party services and links

We use third-party providers to support services such as website hosting, payments, analytics, quizzes, production and shipping.

Your use of certain third-party services may also be subject to the provider’s terms and privacy practices. We are not responsible for unrelated websites or services linked from our website.

True Me remains the seller and your point of contact for orders placed through our website.

Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Website availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted, completely secure or error-free access.

We may update, suspend or discontinue part of the website when reasonably necessary. We are not responsible for temporary interruptions caused by maintenance, technical failures or circumstances outside our reasonable control.

Disclaimer and limitation of liability

Nothing in these Terms of Service excludes or limits rights, guarantees or remedies that cannot legally be excluded.

To the maximum extent permitted by law, True Me will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or purchase of a product.

Where liability can legally be limited, our total liability relating to an order will not exceed the amount you paid for that order.

These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury or any other liability that cannot legally be limited.

Severability and waiver

If any part of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision, that does not mean we have waived our right to enforce it later.

Entire agreement

These Terms of Service, together with our Return and Refund Policy, Shipping Policy and Privacy Policy, form the agreement between you and True Me regarding use of the website and purchases made through it.

Changes to these terms

We may update these Terms of Service by publishing a revised version on this website.

Changes apply from the time they are published. An order will generally be governed by the terms in effect when the order was placed.

Governing law

These Terms of Service are governed by the laws of Victoria, Australia, without excluding any mandatory consumer rights that apply where you live.

Contact information

Questions about these Terms of Service can be sent to:

True Me
Website: truemecolors.com
Email: info@truemecolors.com